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    North Service Centre
    Post:    GPO Box 2915, Melbourne, VIC 3001
    Phone: 1800 667 841 (1800 North 1)
    Email:   north@amp.com.au 
    Operating hours: Mon to Fri 8.30am to 7pm AEST

    Complaints

    We're here to help 
    We care about what you think and welcome your compliments, complaints and suggestions. We also stand behind our products and services and this means we’re here to make things right for our customers when there’s a mistake. If you do have a concern, or feedback, please contact us via your preferred contact method found on this page.

    Our aim is to resolve your complaint straight away. If we can’t, we’ll work to address your concern within 30 business days. During this time, we will update you on the progress of your complaint, and will ensure you have a phone number to contact us directly about it. 

    If it takes longer than 30 business days to resolve your complaint, we’ll contact you and keep you updated.

    • Investment product and service concerns: if we cannot address your complaint in 45 days to your satisfaction, we will let you know and why, and advise of your right to contact the Australian Financial Complaints Authority (AFCA).
    • Superannuation and pension product and service: if we cannot address your complaint in 90 days to your satisfaction, we will let you know and why, and advise of your right to contact AFCA.

    AFCA is an external dispute resolution body which provides fair and independent financial services complaint resolution that is free to consumers. AFCA can only help you once your issue has been reviewed through our internal dispute resolution process. Their contact details are:

    Australian Financial Complaints Authority 
    Post:     GPO Box 3, MELBOURNE VIC 3001, Australia 
    Phone:  1800 931 678 
    Email:    info@afca.org.au 
    Online:  afca.org.au

    There may be a time limit for referring your complaint to AFCA. You should contact them or visit their website for more details.

    AMP Customer Advocate 
    The AMP Customer Advocate is here to help you. If you’re not satisfied with how we have resolved your complaint, you can contact the AMP Customer Advocate for assistance.

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